FAQ’s

Most frequently asked questions

Orders, Shipping & Returns

How long does delivery take?

Local orders within Lagos will arrive in 1 to 2 Hours business days depending on your location within Lagos State. Inter State delivery may take 2–3 business days.

What if I’m not satisfied with my purchase?

We offer a 14-day return policy for unopened and unused products. Your satisfaction means everything to us.

Do You Ship Internationally?

No, we don’t ship internationally we only ship within Nigeria.

Do you offer bundles or subscriptions?

Yes! Save more with our care kits and subscribe for automatic deliveries so you never run out of essentials.

Payments

What Payment Methods Are Accepted?

  • Debit/Credit Cards (Visa, MasterCard, Verve)

  • Bank Transfers

  • USSD Payments

  • Paystack & Flutterwave gateways

Product Use & Application

Can I mix Luma products with other brands?

For best results, we recommend using the full Luma system, as our products are designed to work together for maximum care and longevity.

How much product should I use per clean?

A little goes a long way. Apply a small amount and build up only if needed. Overuse may lead to residue or longer drying times.

Contact

Still have questions?